I've worked with over a hundred clients, big and small. Mostly in the Madison and Milwaukee Wisconsin area. Occassionally nationally.
Now with quality virtual connections, I can provide coaching and teaching services almost anywhere!
Services and Engagement Examples below.
Training / professional development
Online or in person
Custom designed or from portfolio:
-- Challenging Conversations
-- Employee Engagement
-- Team Building Techniques
-- Advanced Listening Skills
-- Conflict Resolution
-- Critical Thinking
-- Paradox of Servant Leadership
More; let's discuss your needs!
-- Confidential interviewing for needs assessment, conflict resolution, stay interviews, organization culture analysis.-- Team / group coaching-- Development of mission, vision, values statements and policies.-- Help with employee surveys / assessments-- Strategic planning-- Assistance with change management
Improve your leadership / management skills through one-on-one coaching. My approach combines deep listening with personal training - meaning I will likely share recommendations including the rationale for them. Focus is typically to find solutions to "people problems" or for leaders taking on a new role.
Meetings that benefit from an outside facilitator include:
-- Full agendas with limited time
-- Sensitive topics where emotions may run high
-- Complex topics were decision making will be difficult
-- Input and ideas are needed from a wide range of players
-- The group leader needs to concentrate on discussion of the topics and not the process
Team / Organization Retreats
Planning and delivery for teams or organization-wide.
Retreats can be formal to playful and lots of combinations in between. Activities can be fun AND facilitate learning. Strategic planning meetings can incorporate relationship building elements.
Public Speaking / Keynotes
Customized to your needs. Sample topics:-- Communication is Impossible. And That's No Excuse!-- Communicating With Aliens from Another Planet (Or the Home Office)-- Keeping Your Cool When Your Temperature's Rising-- 7 Habits of Highly Ineffective Leaders I have Known (and won't give names)-- Becoming Self-Aware; Harder Than It Seems-- Professional Ethics Without the Sermon-- Facilitating Consensus; Not For The Faint of Heart-- Leadership When the Going Gets REALLY Tough; An Example To Learn From
A few thumbnail examples of helping clients solve problems, develop new skills and move forward.
Train mid-managers on how to give feedback.
Through a series of sessions, improved how all the organization's nursing managers coached their staff.
Guided a small group of three professionals to understand the source of their interpersonal conflict and create agreements for working together.
Assisted a high-level team leader to gain self-awareness, understand cultural differences, and improve interpersonal communication skills.
Stay Interviews + Report
Interviewed random sample of technical staff and summarized results and recommendations in a manner that preserved confidentiality and staff trust.
Presented a unique session on the leadership lessons to be learned from the famous "failed" 1914-16 Antarctic expedition of Ernest Shackleton.
Executive Team Retreat
Helped plan and facilitate off-site discussion to decide major difficult strategic change to downsize and refocus the organization.
Designed the approach and facilitated all meetings over a three month period to create a first-time strategic plan for a nonprofit.
National Conference Speaker and Discussion Facilitator
Gave two plenary sessions re: leadership and giving feedback. Facilitated a best business practice sharing session.
Worked with CEO to decide on needed qualifications, create interview questions and conducted the candidate interviews.
Customer Service Seminar
Facilitated custom seminar for a university department on why students are customers, how to set standards and to navigate difficult situations.
All Staff Retreat
Planned and facilitated full-day outdoor retreat for almost 50 company employees. Activities both fun and serious to build relationships, teamwork, and engagement.
Facilitated rethinking of org. values - going beyond simple naming to behavior examples plus what to do if / when values clash.